Protection and Management of Personal Information Policy
Vortex is committed to the protection and security of your personal information. With your consent, Vortex Solution collects and stores some of your personal information. We use it for specific and legitimate purposes and for a specific period. We have put measures in place to protect them.
You have the right to access and correct the personal information we hold and to withdraw your consent to its use at any time.
See the following sections to learn more.
Vortex Solution hosts its website and uses Google Analytics for analysis purposes to improve its content, its campaigns, and the navigability of its website.
When you visit our site, Google Analytics collects certain specific information such as your IP address and certain information that we only have access to in an anonymized form compiled with the data of other users, such as your browser or your device.
You may refer to the Google Privacy Policy for more details.
When you write to info@vortexsolution.com, we collect your email address along with any information you choose to include in your message. We use it to assess the subject of your request, direct it to the right person and communicate with you. We keep your message for the time necessary to process it adequately and offer you additional services, for a maximum of 2 years.
Your personal information is stored in Canada, or in the United States when used by service providers located in the United States (e.g. Google Analytics).
We take the following steps to keep your personal information safe:
- We have all new team members sign information confidentiality clauses.
- All recruits are subject to a background check.
- Our employees complete mandatory cybersecurity training.
- Our work from home policy contains additional provisions on security and confidentiality standards for any information used in the context of work.
- We choose recognized and trustworthy service providers, and we sign confidentiality agreements with them when applicable.
- Our electronic devices are protected by passwords and our internet network by a firewall.
- Our accounts are secured using multi-factor authentication.
People who work at Vortex have access to your information only for one of the reasons described in this policy. We will never sell your information to an external person or organization.
Any person can, upon request to vie-privée@vortexsolution.com:
- Know and if applicable, consult, the personal information which is or is not held on them
- Withdraw consent to the use of personal information held about them
- Correct outdated or inaccurate personal information
The request must clearly indicate that it is a request for access to personal information and provide sufficient information to identify the person and the information sought.
To prevent any fraudulent request, Vortex Solution may take all reasonable measures to validate the identity of the person and reserves the right to refuse to disclose the requested information if the person does not fully collaborate in this validation or doubt remains about their identity.
We also reserve the right to refuse any request clearly formulated in a malicious, excessive, abusive and unjustified manner.
Personal information or confirmation of the absence of personal information will be provided by encrypted email within a reasonable time, not to exceed 60 business days.
Anyone must use our cookie file manager to deactivate non-obligatory cookies when visiting our site. See the “Use of cookies” section for more information.
Vortex Solution’s personal information protection delegate is Luc Lefebvre, whom you can contact for the reasons set out in this policy at vie-privee@vortexsolution.com.
This policy was last updated on February 10, 2026. Any changes will be posted immediately on our website, with a mention of the new update date.